Modern business demands instant communication, process automation, and highly personalized customer interaction. By integrating IP and SIP telephony into your business processes, you can handle more calls, improve productivity, and deliver an outstanding customer experience.
C&M Israel Online Services 24/7 Web Production delivers end-to-end telephony integration for private businesses, SMEs, and large enterprises. Our solutions are fast, efficient, and fully integrated with CRM, ERP, SAP, and other business management systems — ensuring seamless operations and better results.
What We Do
- IP & SIP Telephony Implementation — Connection and setup without expensive hardware, using internet protocol for high-quality voice transmission (VoIP).
- CRM Integration — Automatic client card pop-up on incoming calls, interaction history tracking, and analytics.
- Call Center Automation — Multichannel lines, intelligent call routing, call forwarding, and interactive IVR menus.
- Sales Briefs & Scripts — Ready-to-use call scripts tailored to your product, target audience, and business strategy.
- Quality Control Systems — Call recording, operator KPI monitoring, and detailed analytical reports.
- Customer Feedback Tools — Automated surveys, reminders, and notifications.
- Full Business Process Integration — Event scheduling, auto-dialing, and synchronization with calendars and CRM.
Advantages of SIP Telephony
- Independence from a specific CRM or browser — choose the service that works best for you.
- High personalization — flexible call forwarding, notifications, and call recording settings.
- Ease of use — intuitive interface and quick setup.
Why Businesses Choose Us
We deliver complete communication ecosystems that accelerate sales, increase conversion rates, and strengthen customer loyalty. From telephony setup to script creation and CRM automation, we manage the entire cycle of your business communication — so you can focus on growth.
Contact us today to implement a telephony system that transforms your sales and customer service into a streamlined, data-driven process.
