Modern business must be mobile in order to adapt to the rapid development of technology, to reach and attract more customers. The integration of telephony into the enterprise can help with this, which will allow more calls, increasing the productivity of firm or company.
C&M Israel online services 24/7 Web production provides a full range of telephony integration throughout Israel: Netanya, Herzliya, Holon, Hadera, Rishon Lezion, Caesarea. We’re just doing our job well.
The location of the Israel company, but we also work in the USA, Europe and the countries of the former union of Ukraine, Kazakhstan, Belarus, ect.
We provide services of IT and web works without borders and communication barriers, using the principle of lean work – to preserve and improve what was, and increase without wasting resources.
We try to make all our projects exclusive, functional and understandable. But we also have budget works, where pre-made code and developed ready-made platforms are used.
To set up a private, small, corporate business in the areas of the web, you can order any of our works:
- web production;
- web development – to create websites;
- web design – for a unique look of the site;
- video production – for the production of video content;
- SMM, SMO, SEO – promotion of business and your site;
- IP-telephone – enabling voice communication of remote subscribers;
- ERP technology and SAAS technology – enterprise business process management software.
IP telephony
Connection of such telephony carried out via the Internet, without expensive equipment. Integration of IP-telephony (Internet protocol telephony) allows a lot of new features that simplify work of company.
Advantages of IP telephony fusion:
- Detailed team and enterprise performance statistics.
- Call recording. Monitoring and assessing quality of team performance.
- Available incoming and outgoing calls in CRM.
- Information about customers in cards. Visible on the monitor during call needs of the customer.
- Schedule events in automatic mode.
- Receive notifications of future events.
Integration allows connecting all available communications in a single premises of enterprise. There is no need to install additional equipment for the conscientious work of the team.
SIP telephony
This is a way to connect telephony to CRM. It involves use of a dedicated telephone (VoIP). Call is made in the CRM system, and conversation takes place using a VoIP phone (Voice over Internet Protocol).
Advantages:
- Doesn’t depend on CRM-system and browser. Ability to opt for any service convenient for you.
- Telephony personalization. Setting up call forwarding, using call forwarding, recording conversations.
- Ease of application. SIP telephony has clear rules of operation and an accessible interface.
CRM systems enable your company to make call scripts and check calls, conduct call analytics. Make calls on click. View information about the customer during call and prescribe a call plan for employees.
